Frequently Asked Questions
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Frequently Asked Questions


Dog Daycare


What is DOG DAYCARE?

Dog daycare is an environment where dogs are dropped off for the day to play with other dogs in a fun, safe, well-supervised and clean environment. They do not spend the night. Daycare has many benefits including:

  • Provides regular exercise to maintain a healthy weight
  • Relieves boredom, separation anxiety, and destructive behavior at home
  • Improves socialization with dogs and people
  • Enhances quality of life

What do the dogs do during the day?

The dogs are separated based on size, temperament, and activity level. They are placed in indoor, climate controlled areas or outdoor play areas (weather permitting) where they are able to socialize and play with other dogs and also get attention from the daycare attendants. There are cots available in the play areas for dogs to take naps on when they get tired of playing. There is always fresh water available in all areas of the daycare spaces.

Do I need to make a reservation?

A reservation for daycare is not necessary. However, if you are interested in taking advantage of our FREE shuttle to pick up or drop off, you will need to make reservations in advance by calling 901-848-2373, option 2.

Should I feed my dog before sending him / her to daycare?

It is best for your dog to have at least an hour and a half to digest before coming in for a day of playing.

Do you offer baths, nail trims and grooming services?

We offer baths and nail trims, but we do not currently offer full salon grooming.

At what age is my dog eligible for daycare?

Dogs are eligible for daycare at 4 months. 

What vaccinations are required for daycare?

Dogs must be current on their Rabies, Bordetella, Distemper & Canine Influenza (H3N2/H3N8) vaccinations. We require proof of those vaccinations before the dogs are allowed in our kennel / daycare areas.

Does my dog need to be spayed or neutered before they are allowed to come for daycare?

No.

Do dogs ever get hurt in daycare?

Although we do our best to minimize any injury to your dog during normal play, dogs have jaws, paws and claws and they use those during play. It is possible for a dog to get small scratches and nicks. Although rare, it is possible for more serious injuries to occur.

Why is my dog SO tired when he / she comes home?

Because the dogs play for most of the day, they are naturally tired at the end of the day! Most of our customers see this as the main benefit of sending their dog to daycare. If you feel that your dog is too tired, you may want to send them one fewer day per week. Most dogs do not need to come to daycare every day to reap the benefits!

Why is my dog thirsty when he / she comes home?

Although fresh water is available in all the play areas, playing and barking all day is just like a workout for humans!  Plus, newcomers are often so distracted with all of the play, they literally forget to drink! Your dog may just need an extra drink or two after getting home and settling down to help rehydrate. 

My dog’s paw pads seem very sore? What happened?

Do you remember the first time you played in the concrete pool after a long winter and the skin on the bottom of your toes rubbed a bit raw? A very similar thing happens to dogs’ paw pads when they aren’t used to playing on concrete for long periods of time. As they come to daycare more often, they will build stronger pads.

Why do the dogs play on concrete?

All play surfaces are concrete because you can thoroughly clean and disinfect concrete whereas, you can’t do the same to grass. Your dog’s health and safety is our number one concern.

Does my dog need to be on a leash when arriving or leaving Taming the Wild?

Yes! All dogs are required to be on a leash at all times when coming or going. This is for the safety of your dog. This will also keep our lobby environment calm and running smoothly. Remember, not all dogs that come to Taming the Wild are dog-friendly. 

What are the hours for pick up and drop off?

We are open Monday - Saturday: 7AM - 7PM, Sunday: 8AM - 10AM & 3PM - 6PM 

You may pick up / drop off your dog anytime we are open.

Can I tour the facility?

Yes! Please, do! At Taming the Wild, you never have to make an appointment to come in for a tour. Drop by any time we are open and take a tour. We are proud to show you our facility!

Dog Boarding

What are the hours for pick up and drop off?

We are open Monday - Saturday: 7AM - 7PM, Sunday 8AM - 10AM & 3PM - 6PM 

You may pick up / drop off your dog anytime we are open.

Can I tour the facility?

Yes! Please, do! At Taming the Wild, you never have to make an appointment to come in for a tour. Drop by any time we are open and take a tour. We are proud to show you our facility!

What vaccinations does my dog need to board?

Dogs must be current on their Rabies, Bordetella, Distemper & Canine Influenza (H3N2/H3N8) vaccinations. We require proof of those vaccinations before the dogs are allowed in our kennel / daycare areas.

How old does my dog have to be to be kept in the general population?

At least 4 months. We do board puppies younger than 4 months, but separate them from the general population.

Can my dogs stay together?

Yes! In fact, we encourage it! We call that “Pack Boarding.” We will try to find a packmate for all dogs to help lower stress levels.

Does my dog have to participate in Pack Boarding?

No, although we do encourage Pack Boarding to help lower stress levels, it isn’t required to board with us. If you would prefer for your dog to board alone, that is an option. Just let us know!

My dog takes medication. Are you able to give it to them?

Yes, we will gladly administer medications to your dog. Please keep the medications in the original prescription container so that we have detailed information about the medication. You must also provide detailed administration information upon drop off. (There is an additional charge for administering medications.)

Does my dog need to be on a leash when arriving or leaving Taming the Wild?

Yes! All dogs are required to be on leash at all times when coming or going. This is for the safely of your dog. This will also keep our lobby environment calm and running smoothly. Remember, not all dogs that come to Taming the Wild are dog friendly. 

My dog is sick. Can they still come in to board?

If your dog has an illness that is contagious (cough, runny nose, sneeze), do not bring them to Taming the Wild until you have veterinary clearance that they are no longer contagious. If your dog has an illness that is not contagious, we are happy to take good care of them while you are away. If your dog has a compromised immune system or other serious health issues, you should discuss your plans with your veterinarian before deciding to board them in any facility. Remember, Taming the Wild cannot be held responsible if your dog becomes ill during or after their stay.

Do I need to bring my dog’s food if they are boarding?

Yes, please! To prevent stomach upset, we like to keep dog’s on their same diet. You may send your dog’s food in individually packed containers or one big bag. Whatever is most convenient for you.  However, please bring enough to last your dog’s stay.

My dog usually eats 3 times per day. Can they still do this while they are boarding at Taming the Wild?

Yes! When you drop your dog off for boarding, you will be asked about your dog’s eating schedule. Please inform the staff and we will keep them on their routine. 

What if my dog is not a good fit for Group Play?

No worries! Some dogs, like some people, don’t enjoy social settings. We will ensure that your dog gets lots of human attention! However, if your dog is a "NO PLAY" a special handling fee of $15 per night, in addition to boarding costs, will apply.

 

Board & Train

What time do I drop off for Board & Train programs?

We are open Monday - Saturday: 7AM - 7PM, Sunday: 8AM - 10AM & 3PM - 6PM.  We prefer to have our training dogs dropped off before noon, Monday - Saturday, if possible.  If you drop off after 3PM, training will begin on the following day and you will be charged for one night’s boarding ($37).

What days may I drop off for Phase I, Board & Train program?

We do not have “classes” for Board & Train programs. Dogs are dropped off every day of the week to begin their program. However, if you drop off on a Sunday, we would need to extend their program by one day as we don’t schedule turnover lessons on Sundays.  Your turnover lesson would be scheduled for Monday two weeks later and you will incur an additional $37 boarding fee for the one additional night boarding.

What do I need to bring to training?

Please bring enough food to last your dog’s stay, plus one week.  If your dog is enrolled in our two week Board & Train program, please bring three weeks worth of food. Current immunization records which can be emailed from your vet (info@tamingthewild.com) and any medication your dog may need to take while with us (heartworm meds, etc.).  

What forms are required?

The Board & Train Contract from Right Signature must be completed prior to drop off. If you are unable to access the electronic form, a hard copy may be completed when you arrive. You will need to schedule your first Turnover Lesson through Full Slate.  A link should have been emailed to you on the day you scheduled your program. A copy of your dog’s current immunization forms must accompany your dog before he/she can be left with us. Immunizations required are: Rabies, Distemper, Bordetella, and Canine Influenza (H3N2/H3N8).  The records may be emailed from your vet if you do not have a hard copy. info@tamingthewild.com

What should I NOT bring to training?

Toys, beds (unless you have a big boned dog such as a Great Dane), bowls, collars, leashes, etc.

What if my dog runs out of food?

Taming the Wild is an authorized Fromm Family Foods dealer.  We also sell a wide selection of Nutri Source foods.  If your dog runs out of food before the end of his/her program, you may bring another bag of food or we can charge a bag of food to your account for your dog.

What if my dog doesn’t eat well during training?

All dogs are weighed upon check in, on Wednesdays, Sundays and on the day they go home. We take the health and well-being of the dogs in our care very seriously. If it is just that your dog needs a bit of encouragement to eat, we have an assortment of wet (canned) foods for sale that we can mix with your dog’s kibble to encourage him/her to eat.  This wet food will be added to your dog’s account.  If your dog begins to lose weight to the point of it becoming a concern, we will contact you and discuss a better plan for your dog.

Does training occur 7 days a week?

All board and train dogs undergo several lessons per day Monday - Saturday.  Therefore, Sunday is typically a "no train day" and is used to unload any stress incurred during the week.  However, if we have any dogs that are lagging and need some extra time, we will train them on Sundays.  

May I visit my dog that is participating in Phase I, Board & Train?

No, we do not allow visits in our Phase I, Board & Train program. Our Phase I program is our most popular program, by far. If we allowed visits with dogs, our training rooms would be completely full of dogs and their families and we would not have room for training! It is also a scheduling nightmare and is too difficult for the dogs to re-acclimate back to life with their training family. The program is only two weeks.  If you think it may be too difficult for you to be away from your dog for that amount of time, private lessons is a better option for you and your dog.

May I visit my dog that is participating in Phase II, Board & Train?

No, we do not allow visits in our Phase II, Board & Train program. However, we do have a WORKING midway turnover lesson that is done at the two week point.  Our Training Supervisor will contact you to arrange your midway turnover lesson.

May I call the training office and ask how my dog is doing in training?

Please don’t.  We will contact you halfway through your dog’s training program with a formal update.  If we have ANY concerns about your dog’s training progress, health or overall well-being we will contact you right away.  

May I call the boarding and daycare side and ask how my dog is sleeping, eating, playing, etc…

Yes, but not everyday, please.  You may call the kennel side of the house and inquire about your dog’s general overall well-being, but please know they can not answer training questions.  

The telephone number is 901-848-2373 extension 2.

What type of payments do you accept?

We accept cash, check or credit cards

How does the payment work?

A deposit ($200 for Phase I and Custom Programs, $500 for Phase II) is required to hold your dog’s spot.  A maximum of two dogs are brought in every day for training so if you are not flexible on your dates, it is best to place a deposit on a date sooner rather than later.  The balance of training costs (minus the deposit) are due upon drop off.

What if I have to cancel my training?

If you cancel your training, your deposit is forfeited. 

What if I need to change my training dates?

Changing training start dates is usually not an issue and your deposit is not forfeited.  Please be respectful and give us as much advance notice as possible.

Will my dog forget who I am?

No. 

Will my dog think I have abandoned it?

No. Dogs who come in for a Board & Train program go through an acclimation period as they adjust to their new pack (us and the other board & train dogs), but they aren’t lamenting your absence and wondering if you are ever coming back.  They are just adjusting to their new surroundings.  They will go through the same re-acclimation process when they return back home to you!

What if I decide I can’t be away from my dog and I have to pick him/her up early?

Please don’t do that.  You will become a chapter in our upcoming book. If you do it anyway, you lose all monies paid for training.  No refunds are issued. 

May I make comments about my dog on Facebook?

Absolutely!  As long as they are tasteful, positive and written in English!

If I don’t see my dog’s photo on Facebook, does it mean the trainers don’t like him/her?

Absolutely not!  We form a special bond with all the dogs that come through our training program.  However, some dogs honestly don’t like cameras! They look like they would rather crawl under the conference room table or training bench than have their picture taken.  We don’t want you to get a photo of your dog that makes you feel upset so we would rather not put one out there at all.  If you have concerns because you haven’t seen your dog’s sweet face yet, send an email inquiring about it.  

What kind of methods are used in the training?

We use a combination of classical conditioning and operant conditioning; two complementary motivations that play critical roles in learning. During the learning phase we go through hundreds of repetitions of each command using positive reinforcement along with verbal markers to teach the dog what the commands mean. After the dog has a clear understanding of the commands and is motivated to follow them, we transition into the proofing and generalization stage of training. This is when we begin to hold them accountable by only rewarding the right responses to commands and good behavior(s). Further, we attach negative consequences or apply corrections for not following a command or for engaging in unwanted behavior(s).  That consequence can be in the form of a verbal correction (phooey!, No!, eeegh!) or a snap on the leash.  The level of correction depends on the dog. Our training process is scientifically proven to be highly effective for training animals (and humans).  It is simple and creates very reliable obedience!

Do you use corrective collars?

Yes, however, we believe in first teaching the dog what is expected through positive motivation before any corrective collars are introduced. We use a corrective collar to emphasize control, not inflict pain. There are three phases of dog training; acquiring information (learning), proofing or ensuring the dog understands the commands, and generalizing (proficiency through consistent execution).

Over the years we have received hundreds of dogs that have gone through “Positive Reinforcement Only” training courses that have failed at addressing unwanted behaviors. In order for a negative behavior to be extinguished a negative consequence needs to be applied. We reward the good behaviors, apply a correction to the unwanted behaviors, and proof responses to commands by use of a corrective collar after a dog has learned what the commands mean and after the dog has performed them several hundred times.

What is your guarantee?

You must remember, you are not taking home a refrigerator!  You are dealing with an animal that makes it’s own choices.  Ultimately, a lot of the responsibility is up to you, the owner. YOU must have the WILL to enforce the cues that our trainers have instilled in your dog. Our trainers will teach you how to carry forward the behaviors that have been put on your dog through the private turnover lesson on the day you come to pick up your dog. After you go home, it is up to you to follow our direction and do your homework.  It is up to you to HAVE THE WILL to enforce the cues and maintain the training. We guarantee your dog will have the knowledge of the cues and will perform them for someone who has the will to enforce them. We guarantee that we will be here to help transfer to you what your dog has learned with us. 

How many training sessions does my dog get each day?

That depends!  Younger dogs with a shorter attention span will have shorter training sessions and more of them. Older dogs with longer attention spans will have fewer training sessions that last longer.  Typically, training sessions during the second week are longer than training sessions during the first week as the dog is ready to start working on the “stay” concept and harder distractions (other dogs, people, noises, smells, etc.). The second week is also when the dogs get to participate in field trips to places such as Bass Pro, Academy Sports and Lowes. There are many variables when it comes to number of sessions and duration.

Does my dog have a “dedicated” trainer?

No! We don’t believe in having one trainer per dog. Ours is a balanced program in which your dog is handled by all of our experienced trainers and supervised by Bryan. This helps to ensure that you’ll be able to successfully control your dog at the completion of the training.

Will BRYAN be training my dog?

No!  Please see above!

Can you train my dog in a language other than English?

Yes, we can train your dog to respond in commands in Czech, Dutch, French or German for no extra charge.

Do you train small breed dogs?

Yes, we accept all breeds of dogs regardless of size.

My dog has a long coat that required brushing, maintenance, or bathing on a regular basis. Is this included? Can you groom my dog or perform hair cutting?

No, we do not groom or cut hair. If you have a long coated dog, we recommend having their coat trimmed down prior to beginning the course to help prevent matting. It is especially important to remove the fur out of the dog’s eyes so that they are able to see the trainers during training sessions. 

Routine brushing and bathing can be scheduled during Board & Train, however, an additional fee would apply. Even if you do not have a long coated dog, we do recommend having a bath and nail trim at the end of your dog’s Board & Train program so that you have a clean dog at the time of pick up. Additional fees apply.

What if I need my dog to arrive a few days before his/her training program start date, or stay a few days after?

Dogs are welcome to arrive before or stay after their training program. However, per night boarding fees apply.

I’m so busy… will I have time to keep up with the training after my dog gets home?

The maintenance doesn’t require a huge time commitment on your part! It is the consistency and clear communication that are the keys to success. We recommend that you make training a part of your life. Practice a few cues when you let your dog out to potty, when he gets his meals, during play or walks, when you are cooking dinner or even during TV commercials. Maintaining the training is such a small time investment for the huge payoff of a well-behaved dog that you will enjoy for a long time. However, that being said, the most important time for reinforcing the training is the first two weeks after your dog returns home from his training program. Do not plan a trip out of town and leave him with a dog sitter or schedule his training to finish during your busiest time of the year at work. His first two weeks back home should be a time when you have time to dedicate to reinforcing his training and enjoying some quality time together. 

My dog is shy/spirited. I do/don't want his personality to change. Will that happen?

No. If you send us a shy dog you will get back a shy dog with some great obedience.  If you send us a spirited dog, you will get back a spirited dog with some great obedience.  We can’t change your dog’s DNA.  They are who they are and they will be that same dog when we finish with them. But you will be able to control their behaviors.

My dog is 9 years old! Is that too old for training?

No, if there is blood and oxygen coursing through the brain they can learn.

My dog is 4 months old! Is that too young for training?

No, 16 weeks is our minimum age for Phase I, Board & Train. But, please realize you are sending us a young puppy and you will be returned a young puppy with some good obedience.  We will only push them as far as their little puppy brains allow.

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